On behalf of PwC partners and employees, we are delighted to present the results of the fifth edition of our Digital Procurement Survey. This year, the barometer of digital transformation took on an increasingly international dimension, covering around 1,000 companies in close to 60 countries across five continents. We would like to thank the purchasing professionals in Türkiye who made valuable contributions by participating at a high level with 82 responses this year, and we are happy to share with you the results of the 5th Digital Purchasing Survey.
Given the challenges posed by the succession of economic, geopolitical and environmental crises, procurement is more strategic than ever. It plays a key role in ensuring supply chain resilience and achieving innovation, and therefore in ensuring that business can run smoothly. The digitalisation of the procurement function is a real asset in this transition. Today, procurement departments' roadmaps include CSR use cases that have become essential – such as CO2 emissions monitoring, supply chain traceability and data transparency – which demonstrates their commitment to delivering a more sustainable performance.
Against this backdrop, the survey shows that the quest to improve internal and external performance is accelerating the digitalisation of the procurement function in companies across all industries. To support this transformation, procurement departments must ensure that users are on board and develop new functionalities covering areas such as CSR, CLM and SRM.
As PwC Türkiye, we will continue to develop best practices and exemplary solutions at every stage from strategy to implementation in the field of purchasing and supply management, including digitalization, in line with the future that will be shaped by the changing balances that have come to the fore since the pandemic period.
A global insight into the world of procurement Survey sample
Executive summary
Current state of digitalisation
in procurement
Procurement departments continued to cite procurement performance, digital transformation and strategic sourcing as the top priorities. CSR issues tied in third place.
In addition to the traditional objectives of process optimisation and cost reduction, digital transformation is now also driven by a need for transparency and compliance.
The use of source-to-pay solutions is now the norm, with 94% of survey respondents reporting that they use such platforms.
Among the key success factors for implementing a digital solution, companies look first at business criteria (definition of needs and processes) before considering more technical aspects.
Future state of digital procurement
Procurement departments set very ambitious digitalisation objectives for 2027, with an average target of 70% digitalisation. However, the target set out in the previous edition was not met, as investment was limited due to the different crises. But as resilience builds, it seems more likely that the new target will be met by 2027.
Small and medium-sized companies are continuing to increase investment in the digital transformation of the procurement function (by a projected 6% between 2024 and 2027), while large and very large companies are stabilising their spending while maintaining substantial capacity to invest in digital transformation in this area.
CPOs (Chief Procurement Officers) are focusing their roadmap on data management, S2C process digitalisation and risk management as well as on innovative CSR use cases and contract lifecycle management.
In the area of CSR, managing environmental issues is the top priority for procurement departments for the next three years, in particular reducing scope 3 emissions.
One in two companies plans to invest in upgrading or implementing a contract lifecycle management tool (CLM) in the next three years. The main benefits they expect to get from this investment are time savings, cost reductions and greater compliance.
