Delight your Customers

Know your customers better

Leading companies are successfully increasing their share of wallet on existing customers while at the same time growing revenues through the development and targeting of innovative offerings which can connect new customers with the company brand. 

With PwC, easily unlock insights about what your customers really want. Our rich data fabric can improve targeting and helps you create moments that deliver on your customers’ needs and build better relationships. 

Link to Customer Link

Go direct to customers (D2C)

The rapid success of digitally native brands in attracting customers and scaling up has not escaped the attention of current leaders. In response to the new, agile competition, two main defensive strategies have been selected - buy or build. At PwC we help you define your “way to play” in D2C and make it real.

Growth through Experience (GtX)

Experiences bring value to companies in the form of improved reputation, increased retention and lower cost to serve. Unlike NPS, CES and CSAT, our Growth through Experience framework identifies core experience metrics that can be measured and most importantly evaluated. This allows our strategists, designers and technologists to holistically deliver growth.

Explore Service & Experience Design

Return on Experience (ROX)

Return on Experience, what we call ROX, is a holistic approach to understanding and increasing the value of your investments across customer experience (CX), employee experience (EX) and leadership experience (LX). Implementing ROX leads to Strong overall business performance, Efficient operational execution and a culture that attracts top talent.
 

Explore ROX