Information Technologies Service and Cost Management Services

Information technology services are becoming increasingly important in order for institutions to adapt to changing business conditions and to be flexible. At the same time, due to the increasing costs of technology, the need for optimization and harmony between services and costs is becoming increasingly important.

You can find our services to improve your information technology service and cost structure below:

• Evaluation, creation and improvement of service and cost management structures
• Evaluation, design and improvement of service and cost management governance and organizational structure
• Evaluation, creation and improvement of service and cost management job and job descriptions
• Evaluation, creation and improvement of service and cost management processes
• Evaluation, design and improvement of the relationship between service and cost management processes with other corporate processes (purchasing, license management, accounting, etc.)
• Evaluation, design and improvement of the service model and service inventory
• Determination of the basic working principles of the service model on the basis of planning, measurement, monitoring and reporting methods
• Creation of inventories and catalogs regarding services, products and solutions
• Determination of service terms and levels between business and technology units regarding services, products and solutions
• Creation of service level documentation (SLA – service levels, OLA – operation levels, UC – underpinning conditions)
• Providing selection, installation and management support for ITSM (information technology service management) and asset management applications
• Determination of assets
• Determination of cost items (including investment costs and operational costs)
• Matching services, products and solutions with assets and cost items
• Determination of data sources and data collection, processing and analysis methods related to cost items
• Determination of reflection and distribution methods, criteria and keys for cost items
• Determination of the basic working principles of the cost model on the basis of planning, measurement, monitoring and reporting methods
• Analysis of company-specific data on costs and comparison of these data
• Identifying cost optimization opportunities
• Reviewing the compatibility of contracts with vendors and the commitments in these contracts and services offered to the institution
• Designing the ITIL information technologies service management framework, preparation and implementation of the compliance roadmap
• Designing the ISO20000 Information Technologies Service Management System (ITSMS) in line with the relevant standard, preparation and implementation of the compliance roadmap
• Providing external or co-sourcing support for internal audit within the scope of ISO20000 Information Technologies Service Management System (ITSMS)