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Key takeaways
The time to act is now to build off the lessons healthcare organizations learned in 2020. Watch an overview of the key issues in Global Top Health Industry Issues 2021.
The healthcare industry responded with astonishing speed to the shock of the COVID-19 pandemic. Practically overnight, it shifted much of its work onto virtual platforms and digital technologies; and in doing so, packed a decade’s worth of reforms into a few short months.
In our new report, PwC looks at four top issues that now affect global healthcare providers, insurers, pharmaceutical and life sciences companies, new entrants and employers. Our research is backed by new results from a PwC survey of 10,000 consumers across 10 territories, conducted in January 2021, along with interviews with healthcare leaders.
Explore four top issues in global health
PwC’s report focuses on four top issues that were given a shot of momentum by the response to the pandemic, and that will continue to grow in strength.
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Filter the data by territory or region and compare it to the global average.
Explore the data from the Global Health Survey
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| Jurisdictions | Global | Australia | Canada | China | Germany | India | Japan | Singapore | South Africa | UK | US |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Have you experienced any symptoms of anxiety or depression as a result of the COVID-19 pandemic? | |||||||||||
| Yes | 36% | 38% | 43% | 33% | 26% | 55% | 8% | 30% | 50% | 41% | 40% |
| No | 60% | 58% | 54% | 65% | 68% | 42% | 85% | 67% | 47% | 55% | 55% |
| Don't know | 4% | 4% | 3% | 2% | 5% | 2% | 7% | 4% | 3% | 4% | 5% |
| Would you participate in a remotely-conducted clinical trial to help develop healthcare treatments or vaccines? | |||||||||||
| Willing | 66% | 63% | 63% | 84% | 60% | 87% | 35% | 66% | 71% | 71% | 60% |
| Unwilling | 23% | 22% | 25% | 12% | 27% | 9% | 47% | 22% | 21% | 17% | 25% |
| Not sure | 11% | 16% | 12% | 4% | 13% | 4% | 18% | 12% | 8% | 12% | 15% |
| Of the virtual settings you have used to receive healthcare treatment, would you be willing to use these again once the pandemic risk has decreased and a COVID-19 vaccine has mass adoption? | |||||||||||
| Phone | 83% | 81% | 82% | 86% | 79% | 92% | 71% | 77% | 90% | 76% | 80% |
| Text | 78% | 75% | 71% | 75% | 78% | 84% | 80% | 75% | 88% | 63% | 70% |
| 80% | 73% | 83% | 76% | 77% | 87% | 78% | 72% | 88% | 71% | 82% | |
| Mobile app | 81% | 71% | 72% | 87% | 63% | 86% | 70% | 75% | 84% | 75% | 85% |
| For those hesitant to receive the vaccine, what would encourage you to get the COVID-19 vaccine sooner? | |||||||||||
| If my family and friends got the vaccine | 23% | 18% | 23% | 45% | 19% | 36% | 18% | 26% | 15% | 21% | 18% |
| If there was more evidence/information available on it | 57% | 54% | 52% | 53% | 51% | 59% | 63% | 64% | 74% | 47% | 50% |
| It was a requirement for something I wanted to do (e.g. travel, go to a concert etc) | 32% | 33% | 36% | 44% | 30% | 39% | 18% | 41% | 27% | 29% | 30% |
| There was no cost associated | 32% | 28% | 29% | 47% | 25% | 29% | 36% | 40% | 28% | 21% | 28% |
| Other | 3% | 3% | 4% | 0% | 4% | 2% | 2% | 2% | 3% | 3% | 4% |
| I don't know | 10% | 13% | 9% | 3% | 13% | 7% | 14% | 5% | 7% | 14% | 17% |
| Attitudes toward receiving the COVID-19 vaccine | |||||||||||
| Enthusiasts (straightaway) | 45% | 42% | 49% | 50% | 43% | 68% | 18% | 28% | 40% | 65% | 47% |
| Hesitants (would get it but not as soon as it was available to them) | 47% | 53% | 43% | 46% | 46% | 29% | 71% | 66% | 43% | 32% | 40% |
| Never | 8% | 6% | 8% | 4% | 11% | 3% | 11% | 6% | 17% | 4% | 13% |
| Methods used to receive healthcare treatment (Before and/or during the pandemic) | |||||||||||
| Video virtual care visit (e.g., using technology to virtually see and talk to a medical professional) | 14%,17% | 14%,15% | 11%,16% | 20%,22% | 7%,9% | 33%,39% | 3%,3% | 13%,15% | 7%,12% | 7%,11% | 22%,29% |
| Phone call to a medical professional | 24%,29% | 22%,35% | 23%,40% | 29%,29% | 28%,24% | 44%,43% | 6%,7% | 14%,16% | 23%,25% | 30%,39% | 23%,27% |
| Texting with a medical professional | 11%,12% | 10%,11% | 6%,7% | 19%,20% | 5%,5% | 30%,32% | 2%,2% | 10%,11% | 12%,14% | 5%,7% | 11%,11% |
| Emailing with a medical professional | 12%,13% | 11%,13% | 9%,12% | 16%,17% | 9%,8% | 26%,28% | 2%,3% | 11%,12% | 14%,15% | 8%,10% | 15%,16% |
| Mobile app to communicate with a medical professional | 14%,15% | 11%,13% | 7%,8% | 36%,35% | 5%,5% | 36%,35% | 3%,3% | 15%,14% | 11%,12% | 7%,7% | 13%,13% |
| None of the above | 58%,52% | 60%,46% | 63%,43% | 40%,40% | 60%,62% | 28%,23% | 90%,89% | 68%,63% | 64%,61% | 56%,47% | 52%,45% |
| Of those who would never receive the COVID-19 vaccine, why not? | |||||||||||
| I do not believe in vaccinations | 24% | 19% | 20% | 14% | 17% | 23% | 25% | 38% | 30% | 19% | 22% |
| Due to the potential cost of the vaccine | 9% | 2% | 9% | 28% | 4% | 7% | 19% | 7% | 10% | 0% | 6% |
| I do not trust the vaccine will work | 42% | 46% | 41% | 19% | 47% | 33% | 26% | 50% | 46% | 35% | 50% |
| I think it has been developed too fast | 44% | 42% | 45% | 11% | 52% | 20% | 26% | 50% | 49% | 59% | 52% |
| Due to potential health concerns in taking the vaccine | 47% | 53% | 49% | 39% | 56% | 33% | 48% | 45% | 46% | 32% | 45% |
| Due to a lack of access to receive the vaccine | 5% | 4% | 5% | 6% | 3% | 10% | 7% | 5% | 5% | 3% | 2% |
| Other | 9% | 12% | 12% | 0% | 13% | 10% | 2% | 5% | 10% | 11% | 11% |
| I don't know | 3% | 7% | 2% | 3% | 4% | 0% | 7% | 0% | 1% | 5% | 1% |
| Willingness of those who have already used video virtual care to use it again once the pandemic risk has decreased | |||||||||||
| Respondents answering "yes" | 91% | 89% | 84% | 96% | 90% | 97% | 86% | 94% | 83% | 91% | 86% |
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