Process Selection

Robotic Process Automation (RPA) is a technology that companies large and small are utilising across all industries. However, before implementing RPA, it is important to identify the processes that can actually be automated to get a return on investment.

Potential RPA Usage

In businesses, tedious and stressful tasks, often manual and error-prone, should be sought in departments that are potential candidates for RPA. For example, routine tasks in areas such as HR, procurement, finance and IT prevent departments from focusing strategically.

Process Optimisation

RPA is not only a tool but also a lever for process optimisation. Companies should not implement RPA before simplifying existing processes and making improvements such as standardisation and process reduction. This is the key to realising the full potential of RPA technology.

As-Is Assessment and Process Documentation

It is important to map the current process landscape to identify pre-optimisation processes. It should start by identifying processes at the core, supporting and task levels.

Candidate Selection for Automation

In order to identify suitable candidates for RPA, criteria should be considered from a technological and business strategy perspective. Consideration should be given to factors such as whether the task can be automated and whether automation is worthwhile.