PwC and Celonis

Why process mining matters

Process mining is the key to visualizing and analyzing your processes as they actually are. The technology extracts data from your underlying systems to give you a comprehensive, real-time visibility into how your processes run. Armed with that understanding, optimizing processes and their outcomes is easier than ever.

Service partner

PwC x Celonis

The market leader in process mining technology, Celonis examines the digital footprints of organisations to pinpoint and remove execution gaps. Together, PwC and Celonis support clients to not only implement process mining, but to integrate it into strategy, ultimately boosting efficiency to drive tomorrow’s transformation.

Next Milestone:

PwC Becomes Global Platinum Partner for Record-Breaking Startup Celonis

What is process mining?

It’s an objective analysis of business processes, based on real-time data, that identifies what is and isn’t working—and optimises operations for the future. Furthermore, Process Mining by Celonis offers features to react on the obtained observations immediately and translate them into transactional excellence.

Your advantages through the process mining

Process mining creates an “X-ray” of a business process that helps you gain visibility and identify inefficiencies in core operations. Process mining tools have quickly become the backbone of many companies’ efforts to streamline and optimize processes.

Continuous monitoring of processes and key figures

Run through existing process variations, identify the most common process flows, and detect deviations. Use the dashboard of the process mining tool to view the success of your KPIs.

Compliance

Identify when and where your process has deviations and why yhet're happening so ypu can centralize, standardize, and keep a sterling reputation.

System usage

Use process visualisation to compare target models with your current processes and thus enable sustainable process flows.

Effectiveness

Find process inefficiencies, understand why they're happening and quantify their impact on cycle time, rework rate, costs and more.

Create transparency & evaluate quality

Process visualisation of the actual as-is process including an overview of the company's own KPI
Analysis and optimisation of the entire business process
Plausibility check of standart deviations

Analyse sub-processes, repetitions & deviations

"Drill down" on sub-processes, loops and deviations
Localisation of error patterns
Investigation of the identifed error patterns root-causes

Identify & quantify the error sources

Identification and grouping of error sources
Case-specific quantification of process errors
Preparation of Process Mining Analysis

The challenges of efficient process analysis

To increase corporate efficiency, it is important to maintain a holistic overview of all core processes. In the complex process landscape of modern companies, it is becoming increasingly difficult to uncover process-related inefficiencies and cost-saving potential. In particular, assessing the degree of congruence between actual and target processes often presents difficulties due to the lack of transparency in process analyses. In addition, time bottlenecks and delays in the process, which can lead to an increase in throughput times, are often difficult to identify and have a negative impact on process efficiency and customer satisfaction.

Our services powered by Celonis

Did you know that process mining can be used in all phases of ERP Transformations? The possibilities include the coordination and standardisation of business units ahead of a Fit/Gap Analysis, test management support, and regular monitoring of template governance after implementation. PwC's ERP Transformation teams and Celonis now working closely together, we can run innovative analyses and deploy them effectively throughout the project. In order to transform ERP systems, it is necessary to reflect on existing structures and push ahead with important new developments. With Celonis, companies are optimizing their all processes such as purchasing, procurement, production, storage and finances. Such businesses benefit from increased efficiency and lower costs while being able to use their internal resources more efficiently.

Today’s internal business processes are becoming increasingly complex due to increasing amounts of data, ever-changing business models, and varying interfaces. As a result, processes are typically slower and less efficient. An effective solution to this issue is digital process analysis with process mining. This innovative tool can be used to generate a transparent and objective overview of all the processes in a business.

PwC helps you to optimize business processes with Celonis. Process Mining gives you a real-time X-ray of your business processes — a living, breathing, moving picture of how they actually run. By getting total, objective visibility over your business you can reveal and fix inefficiencies killing your business performance, no rip and replace required.

The scope of services are;

Hypothesis-based approach in the context of a Process Mining analysis with data extraction from customer-specific IT/ERP systems.
Identification of general process weaknesses.
Documentation of the actual situation with Process Mining as well as identification of improvement potentials.
Development of individual analyses for specific process sections as well as definition and validation of key performance indicators and benchmarks.
Identification of actual processes and production flows with all process variants.
Development of recommendations to optimize processes and controls.
Implementation of KPIs to improve end-to-end process management.
Development of dashboards focused on risks (cancellations, delinquencies, shipping, etc.).

An internal audit function should do more than just uncover what's happened in the past. It should offer an agile and dynamic view of risk, leveraging data and technology to deliver assurance and risk insights that improve processes and risk management in the present — and help prevent problems in the future.

As more and more businesses embrace a future characterised by digital tools and data-driven decision-making, many are anticipating that they will use process mining as part of their internal audits. Together, Celonis and PwC are developing approaches that integrate process mining into internal audit works, thereby creating a more efficient audit approach that complies with all specifications and regulations and minimizes risks in processes. As more and more organizations undergo digital transformation, internal audit should be part of the process. Take the next steps in your internal audit modernization.